Shipping policy
Shipping Policy
Order Processing
• Orders are processed within 3–7 business days, unless otherwise stated.
• Processing times may vary for custom, made-to-order, or limited-edition pieces.
• You will receive a confirmation email once your order has been shipped.
Shipping Methods & Delivery Times
• Shipping times are estimated, not guaranteed.
• Delivery timelines vary based on destination, carrier, and external factors such as customs, weather, or carrier delays.
• Verity Threds is not responsible for shipping delays once an order has been handed off to the carrier.
Domestic & International Shipping
• We ship both domestically and internationally.
• International orders may be subject to customs fees, duties, taxes, or import charges, which are the responsibility of the customer.
• Verity Threds is not responsible for delays caused by customs clearance.
Shipping Rates
• Shipping costs are calculated at checkout based on location, package weight, and carrier rates.
• All shipping fees are non-refundable.
Incorrect Addresses
• Customers are responsible for providing accurate shipping information.
• Verity Threds is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.
• If a package is returned due to an incorrect address, additional shipping fees may apply to reship the order.
Lost or Stolen Packages
• Verity Threds is not responsible for lost, stolen, or missing packages once marked as delivered by the carrier.
• We recommend contacting the carrier directly for delivery issues.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at [your email here] with:
• Your order number
• Photos of the packaging and item
We will review the issue and determine the appropriate resolution.
Final Sale Notice
All orders are final sale. Please refer to our Return & Refund Policy for more details.